Senior Devops Engineer (Voice)

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is looking for a Senior DevOps Engineer for the automated deployment of voice technologies in company datacenters and public cloud, with a focus on improving. As a Senior DevOps engineer you will be responsible for the design, development and implementation of a highly efficient, highly scalable IaC tooling.

Responsibilities:

• Ensure observability of all components of Five9’s voice platform which are deployed across diverse environments including GCP, AWS, VMware, Openstack and Kubernetes
• Create dashboards using Grafana
• Ensure all components have proper logging
• Collaborate with the development and deployment teams to define and implement SLIs SLOs
• Comfortable with building automated environments with Infrastructure as code
• Motivated engineer who will own, operate, and maintain IaC services in a distributed production environment, employing Agile methodologies to continuously deliver value
• Initiate projects for voice platform improvements
• Analyze history of network related incidents and work towards new standards and automated processes to
  prevent repeat incidents
• Create handoffs for new deployments to Five9’s operational teams
• Support operations teams as needed
• Maintain a positive, can-do attitude in a fast-moving environment to foster a collaborative spirit and help cultivate
  modern development best practices
• Be an advocate for our customers

Qualifications:

• Experience with observability tools and practices, including Telegraf, Grafana and Prometheus
• Proficiency in Ansible, Packer, Terraform, Kubernetes, GitLab pipelines or equivalent technologies
• Experience with scripting (bash, python, go, etc)
• Experience with public cloud providers such as GCP, AWS, etc.
• Proficient with Unix/Linux including CLI
• Experience with REST API and web services
• Background in voice/network automation
• Excellent communications skills, both verbal and written
• 3+ years of experience on a service provider network in engineering, development, or operations roles

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefits
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.