DevOps Engineer (Openstack)

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Responsibilities:

• Architect and evolve our OpenStack environment
• Linux configuration and troubleshooting
• Design and maintain availability zones
• Collaborate with other architects and engineers on the design/deployment of our Openstack environment
• Collaborate with engineers to troubleshoot, test and build the platform.
• Work across teams to provide feedback and guidance in the evolution of the platform support
• Understand cluster requirements with evolving customer needs. Design and implement solution meeting requirements
• Create and document process and procedures through comprehensive testing
• Effectively communicate with cloud tenants as required
• Be willing to participate in an on call rota.

Qualifications:

• 4+ years of experience designing and maintaining openstack networking including OVS/OVN, interface with hardware network.
• 5+ years of experience with Linux configuration, and troubleshooting
• Strong client service orientation and ability to maintain positive partnerships
• Solid understanding and hands-on experience of OpenStack core services such as Neutron,Nova,Cinder
• Certified OpenStack Administrator or equivalent experience
• Detailed knowledge of one of the public clouds
• Experience with Containers
• Automation using tools such as Ansible, Puppet, BASH and Python Scripting
• Excellent planning and problem-solving skills
• Organized and track record of managing complex projects
• Ability to work with internal developers to collect feedback, prioritize tasks, and manage the engineering backlog
• Willing to roll up your sleeves and help out with hardware and software issues

Desired Skills:

• Solid understanding and hands-on experience of OpenStack core services such as Neutron,Nova,Cinder
• Strong communication skills and ability to interact with other platform architects.
• Membership and extensive interaction with the OpenStack community and active participation in the core projects
• Familiarity with Infrastructure Automation
• Familiarity with Kubernetes
• Familiarity of Data Center design, including server hardware, rack diagrams, power, and cooling requirements
• Strong Openstack networking skills
• Strong Cisco networking skills
• Knowledge of Monitoring and Performance, such as Prometheus, Grafana

Benefits

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefits
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays

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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.